1) Appropriate action will be taken on those responsible for failures to rectify the deficiencies. Complainants will also be informed of the action taken.

2) In case of likely persistence of the deficiency, the reasons for the delay in rectifying the deficiency and time likely to be taken for rectifying the same, will be displayed prominently in the respective offices, for the information of the public.

3) Monthly review meeting will be held of all the heads of the offices to look into performance reports, grievances/complaints and their redressed

4) The following officers are designated to receive and attend to all the complaints, which shall be acknowledged immediately and dealt with finally within 7 working days.

Sub-Registrar of the respective office

District Registrar of the respective district. (Telephone No. is furnished in the chapter)

District Registrar (Detection of Under valuation of stamps)
No 247,13th cross
2nd stage Indiranagar,
Bangalore.
Tel.5253505.

District Registrar Bangalore (Urban)
No 32, 2nd floor 5th main
Jamuna complex
Gandhinagar
Bangalore.

Public relations officer,
o/o Inspector General of Registration & Commissioner of Stamps,
7th floor BWSSB building,
Cauvery Bhavan
Bangalore
Tel 2212045
Fax:2216282 for the whole state.

A regular system of obtaining feed back from the users will also be initiated through periodic surveys for constantly improving the quality of service standard in the form prescribe in this chapter.